Payment Policy
We offer a diverse, secure range of payment options to enhance your women’s apparel shopping experience. Below is a detailed overview of accepted methods and processes:

Accepted Payment Methods

• Credit/Debit Cards: Visa, Mastercard, PayPal, Stripe

Payment Processing
At checkout, enter your card details as prompted. Our system employs advanced encryption and PCI-DSS compliance to securely process payments, safeguarding your financial information during transmission.

Handling Payment Rejections

• Re-Order Requirement: If payment is declined, a new order must be placed; we cannot reinstate refused transactions as a security measure.
• Verification Steps:
  • Confirm card details (number, expiration date, name) match the physical card exactly.
  • Ensure the security code (3-digit back for most cards, 4-digit front for Amex) is entered accurately.
  • Contact your card issuer/bank to resolve potential rejections—they may provide specific reasons or require 3D Secure authentication (e.g., passwords, one-time codes, biometrics).
• Alternative Solutions: Try a different card/payment method if issues persist.

Security & Fraud Prevention

• We prioritize your security with end-to-end encryption and PCI-DSS standards, protecting cardholder data throughout your shopping journey.
• All transactions undergo validation by both our system and the card issuer. 3D Secure measures (e.g., 2FA, fingerprint scans) may be required based on your bank’s policies.

Order Confirmation
Upon successful payment, you’ll receive an order confirmation email with key details (order number, items, shipping info). Check spam/junk folders if not received promptly.

Contact Support
For payment inquiries or issues, reach out via:
Address: WORKSHOP 57, 3/F, BLK A, EAST SUN IND CTR NO. 16 SHING YIP ST KWUN TONG HONG KONG
Telephone: +852 64417154
Email: [email protected]
Working Hours: Mon–Fri, 08:00–17:00 (UTC+8)