Shipping Policy
We hold every customer in the highest esteem, prioritizing swift delivery of your ordered apparel. Below is a detailed overview of your order journey, from payment to delivery:

Payment Confirmation
Upon successful authorization and verification of your order, we promptly send a confirmation email. This serves as official acknowledgment that your order is placed and entering initial processing.

Processing
Orders typically take 1–2 business days to process globally (holidays and weekends excluded). During this period, our dedicated team meticulously prepares each garment for shipment, ensuring perfect condition prior to dispatch.

Shipping

  • Shipping Duration: Delivery to any destination generally takes 7–14 business days. Upon dispatch, we email a tracking number for real-time shipment monitoring.
  • Shipping Fees: Orders below 99incura6.99 shipping fee; orders of $99 or more qualify for free shipping as a token of appreciation for larger purchases.

Delivery

  • Total Delivery Time: The sum of processing (1–2 business days) and shipping (7–14 business days) results in an expected delivery window of 8–16 business days globally.
  • Logistics Matching: Our system automatically selects optimal logistics based on platform, item size/weight, and address type. Orders with “PO Box” addresses may be flagged if the chosen carrier doesn’t support such addresses; our team will promptly contact you to adjust the address or cancel the order.

Order Tracking

  • Self-Tracking: After dispatch, we email shipment confirmation with a tracking number. Updates typically appear within 72 hours.
  • Tracking Methods: Use the “Track Order” feature for details. If no updates are visible, contact us via email for investigation.

Causes of Delay
Delays may occur due to force majeure, including:

  • Severe weather (heavy rain, tornadoes, floods, earthquakes)
  • Local disruptions (strikes, public holidays, international conferences)
  • Peak season challenges (flight/personnel shortages, regional logistics constraints)

Contact Us
For shipping inquiries or order concerns, reach out via:
Address: WORKSHOP 57, 3/F, BLK A, EAST SUN IND CTR NO. 16 SHING YIP ST KWUN TONG HONG KONG
Telephone: +852 64417154
Email: [email protected]
Working Hours: Mon–Fri, 08:00–17:00 (UTC+8)