At qpmdz, we stand by the superior quality of our women’s clothing through rigorous quality control. If you encounter issues with your received item, please contact our customer service at [email protected] immediately.

Return Period
You may return or exchange items within 30 days of receipt.

Return Shipping Options

  • Post Office Collection: Arrange package pickup via local post office.
  • Self-Drop Off: Deliver the package to your nearest post office.
    Shipping fee reimbursement depends on the return reason:
  • Our Responsibility (e.g., damaged/incorrect items): We cover shipping costs.
  • Your Responsibility (e.g., size mismatch, change of mind): You bear shipping fees, varying by carrier.

Faulty/Incorrect Items
If you receive damaged or incorrect items, provide clear photos and contact customer service for reshipment or refund. Obtain the return address from our team before shipping.

Return Requirements

  • Non-Quality Issues: Items must be unused, undamaged, with original tags/packaging intact.
  • Pre-Approval: All returns require customer service approval.
  • Evidence for Issues: Photograph quality problems/incorrect items and contact us for the return address.

Eligible Return/Refund Scenarios

  • Items damaged/defective due to our error.
  • Items differing from descriptions.
  • Undelivered/returned-to-sender parcels.
  • Delays beyond agreed delivery time.

Return Process

  1. Contact Customer Service
    Provide:
  • Order number
  • SKU/product name
  • Return reason
  1. Response
    Our team will reply within 24 business hours.
  2. Ship Return
    Send items to our provided address with tracking number and return receipt.
  3. Refund/Exchange
    Upon receipt, we process refund/exchange immediately.

Key Notes

  • Return Address: Do not use package sender’s address; use only our provided address.
  • Non-qpmdz Items: Avoid including non-qpmdz items in returns; we won’t return them.
  • Lost Packages: We are not liable for lost/stolen returns; retain tracking proof.
  • Refund Timing: Refunds may take up to 7 business days (varies by payment provider).

Refund Policy Details

  • Production/Transport Issues: Full refund + return shipping reimbursement for our errors.
  • Order Cancellation: Full refund if canceled within 24 hours or before shipment. No refunds post-shipment.
  • Lost Parcels: Full refund for transit losses.
  • Incorrect Address: You cover reshipment costs for undeliverable addresses.
  • Used/Stained Items: Refunds denied for visible wear, makeup, or odors.

Contact Us
Address: WORKSHOP 57, 3/F, BLK A, EAST SUN IND CTR NO. 16 SHING YIP ST KWUN TONG HONG KONG
Telephone: +852 64417154
Email: [email protected]
Working Hours: Mon–Fri, 08:00–17:00 (UTC+8)